Effective from 12 October 2026. This policy is part of our Terms of Service (Sections 5, 6 and 15.5).
Paddle is our merchant of record
CockpitAI is the trade name used by Mandos s.r.o. for the Cockpit service. Cockpit is sold through Paddle.com, our merchant of record. Paddle processes your payment, issues your invoice and makes refunds to your original payment method.
14-day money-back guarantee
If Cockpit Pro is not for you, ask for a full refund within 14 days of your first payment of a subscription – no reason needed. This applies to monthly and yearly subscriptions alike. Consumers in the European Union also have the statutory right to withdraw from the purchase within 14 days (Terms of Service, Section 6); we do not ask you to give it up when you buy.
Renewals
A subscription renews automatically until you cancel it in the customer portal (Manage subscription in the app). You keep Pro until the end of the period you paid for; we do not refund the unused part of a period, except where the law requires it or where we reduce what Pro includes (Terms of Service, Section 14.5).
Wallet top-ups
An unused top-up is refunded in full if you ask within 14 days of the payment and nothing has been spent from it. When you delete your account, the unspent rest of your paid top-ups is refunded. Credits we granted and expired credits are not refunded.
Free trial
The 14-day trial is free and needs no card; there is nothing to refund.
How to ask for a refund
Write to support@cockpitai.dev from the e-mail address of your Cockpit account, or reply to your Paddle receipt. Please include the transaction identifier from the receipt if you have it. Refunds are made within 14 days of your request, to the original payment method. Consumers in the EU may also use the model withdrawal form in Annex A of our Terms of Service.
Contact
Mandos s.r.o., Žebětínská 883/24a, Kohoutovice, 623 00 Brno, Czech Republic, Company ID (IČO) 04901258, VAT ID CZ04901258, support@cockpitai.dev.